Terms of Service

2. Description of ConvoPilot

ConvoPilot provides a multi-tenant business software platform that allows organizations to design conversation workflows, configure bot parameters, integrate supported messaging channels (such as WhatsApp Business via official Meta Cloud APIs), and manage automated customer engagements.

3. Account Registration & Security

You must provide accurate, current, and complete registration information. You are responsible for safeguarding your authentication credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach.

4. Organizations and Authorized Users

ConvoPilot enforces role-based organization tenancy:

• Owner: Full workspace administrative authority, including member management, role assignment, bot configuration, channel linking, and organization deletion.
• Admin: Operational authority to edit business profiles, configure bot settings, and manage conversation flows.
• Agent: Authorized to monitor dashboard activity and handle live customer conversation handoffs.
• Viewer: Read-only access to workspace dashboards.

Organization Owners are solely responsible for the actions and permissions granted to team members within their workspace.

5. Connecting Third-Party Services

To utilize certain messaging automation features, you may connect third-party accounts, such as Meta Business Accounts and WhatsApp Business Accounts. You represent that you have all required rights and authorizations to connect those assets to ConvoPilot.

You are responsible for obtaining all necessary consent from your end-customers before initiating automated communications via WhatsApp or other digital channels in compliance with applicable telecommunications and privacy laws.

7. AI-Generated Responses & Disclaimers

ConvoPilot incorporates artificial intelligence models to assist in generating automated responses based on prompts, instructions, and context provided by your organization:

• AI outputs are probabilistic and generated automatically. ConvoPilot does not warrant that AI-generated responses will be error-free, completely factual, or suitable for all business purposes.
• Your organization is responsible for configuring appropriate guardrails, system instructions, and human handoff triggers to supervise automated customer interactions.

8. User Responsibilities

You agree to use ConvoPilot in compliance with all applicable local, national, and international laws, regulations, and industry standards. You agree to maintain the security of your account and immediately deactivate any compromised credentials.

9. Prohibited Uses

You agree NOT to use ConvoPilot to:

• Send unsolicited spam messages or violate anti-spam legislation.
• Engage in deceptive, abusive, harassing, or fraudulent practices.
• Distribute malicious code, viruses, or interfere with the infrastructure of ConvoPilot or third-party providers.
• Transmit content that infringes upon the intellectual property or privacy rights of any third party.
• Violate Meta's Prohibited Business Categories (e.g. unlawful goods, deceptive financial schemes).

10. Subscriptions, Service Plans & Billing

ConvoPilot provides free beta access and may introduce premium tiered subscriptions based on message volume, connected channels, and advanced AI features. Any applicable fees and payment terms will be clearly presented prior to subscription activation.

11. Third-Party Services & Dependencies

ConvoPilot relies on external APIs, including Meta Cloud API, Supabase infrastructure, and AI providers. We are not liable for outages, rate limits, policy enforcement actions, or service interruptions originating from third-party platforms.

12. Intellectual Property Rights

ConvoPilot and its underlying software, design, logos, and documentation are the exclusive intellectual property of ConvoPilot Inc. You retain all ownership rights to your organization content, business profile data, and custom conversational scripts.

13. Service Availability & Maintenance

We endeavor to maintain high platform availability; however, the Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of uninterrupted uptime. We may conduct scheduled maintenance with reasonable notice.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONVOPILOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, DATA, OR BUSINESS GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

15. Indemnification

You agree to defend, indemnify, and hold harmless ConvoPilot and its officers, directors, and employees against any claims, damages, liabilities, and expenses arising from your violation of these Terms, your bot content, or your violation of third-party platform policies.

16. Termination & Suspension

We reserve the right to suspend or terminate your account if you breach these Terms or engage in abusive, fraudulent, or illegal activity. You may delete your workspace and terminate your account at any time.

17. Changes to Terms

We may revise these Terms from time to time. The latest version will always be posted at this URL. Continued use of the platform following updates constitutes acceptance of the revised Terms.

18. Contact Information

For legal inquiries regarding these Terms of Service, please contact us: